Free Shipping Policy

FREE SHIPPING OVER 500 SQUARE FEET:
We offer FREE Standard LTL (Less Than Truckload Shipping) on orders of 500 sqft. and more to all 48 continental U.S. states and the District of Columbia.

 

DELIVERY TIME
Please allow up to 2-3 business days (excluding weekends and holidays) to process and ship your order.  Special Orders take additional time.
Once your order has shipped from our warehouse, you will receive a Shipment Confirmation email with your tracking number.  In total, delivery time including order processing and shipping via standard LTL shipping can take upto 10 days for delivery depending on your address.  
Note that all of our wood flooring is delivered via a freight carrier.

 

1.  Delivery is by appointment.  The carrier will contact you to schedule a delivery appointment with a delivery window.
2.  Customer will be responsible for moving the products into his/her residence once the truck arrives at the delivery destination.
Curbside delivery is the standard across the flooring industry given the costs associated with shipping heavy freight.  We offer this service FREE to our customers when purchasing 500 square feet and more.
We recommend customers who have difficulty moving heavy items to arrange for separate local help to carry the product from curbside to your desired location.
Shipping fees are non-refundable.  If you refuse any shipments from Stewart Floor LLC, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.  This amount will be deducted from your merchandise refund.