Returns are subject to approval by Sean Stewart and must be within 30 days of product receipt. All returned product must be in its original condition and have been properly stored so that it is fit for resale. Shipping and delivery charges are non-refundable. Shipping costs relating to a return are the sole responsibility of Buyer.
We do not accept returns on: (A) Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason (B) Opened boxes (C) Special orders, unless product is defective (D) Moldings or stair parts, unless product is defective.
Subject to the terms above, defective product may be exchanged, prior to installation only, within 90 days of receipt. Approved returns will be credited back to the debit or credit card used for the purchase once the product has been inspected and determined to be fit for resale.
Stewartfloor® is the direct importer of all prefinished wood flooring we offer for sale. Others on the internet and elsewhere claim to have inventory and warehouses across the U.S., but they actually own no wood flooring themselves.
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